TERMS & CONDITIONS

1. ABOUT THESE TERMS

These Terms & Conditions (“Terms”) apply to the websites, mobile content, games, videos, articles, entertainment products, subscription services and related digital services made available under the GoPlayBay brand (“Services”). The Services are provided by Playbay B.V., trading as GoPlayBay (“Playbay”, “we”, “our” or “us”).

By accessing, purchasing or subscribing to a Service, you confirm that you have read and accepted these Terms. Any service-specific price, billing frequency, trial period, cancellation instruction or promotional condition shown before purchase forms part of your agreement with us. Where service-specific information conflicts with these Terms, the information presented to you at the point of purchase will apply to that Service.

2. COMPANY AND CONTACT INFORMATION

Playbay B.V.
Hurksestraat 64
5652 AL Eindhoven
The Netherlands
VAT number: NL853590977B01

Customer support: productsupport@goplaybay.com
Data protection enquiries: dpo@goplaybay.com
Contact form: Contact Us

3. THE SERVICES

GoPlayBay provides access to digital entertainment and content, which may include browser-based games, videos, articles, recipes and other digital material. The exact content, features, access method and availability may vary by country, device, mobile network, payment method and individual Service.

We may update, replace, suspend or discontinue content or features where reasonably necessary, including for technical, security, licensing, regulatory or commercial reasons. Such changes do not affect rights that cannot lawfully be excluded.

4. ELIGIBILITY AND AUTHORITY TO PAY

You must be at least 18 years old to purchase or subscribe to a Service. A person under 18 may use age-appropriate content only with the prior permission and supervision of a parent or legal guardian, and only where the applicable Service permits this.

By subscribing, you confirm that you are the account holder or are authorised by the account holder to use the relevant mobile number, payment card or other payment method and to incur the displayed charges.

5. SUBSCRIPTION, PRICE AND BILLING

The price, billing frequency, subscription duration, taxes and any trial terms are displayed clearly before you confirm a purchase. Depending on the Service, payment may be collected through a mobile network operator, payment service provider, payment card or another method disclosed during the purchase journey.

A recurring subscription renews automatically at the frequency disclosed before purchase until it is cancelled. Charges may appear on your mobile telephone bill, prepaid balance, payment-card statement or other applicable payment record. Your mobile operator, bank or payment provider may apply its own terms and charges.

We will not change the price or billing frequency of an active subscription without providing the notice required by applicable law or the relevant payment channel.

6. SUBSCRIPTION CONFIRMATION AND ACCESS

Where required, subscription may involve entering a mobile number, receiving a one-time code or confirmation message, and completing a clear confirmation step. Access begins after the subscription or purchase has been successfully confirmed.

You are responsible for keeping login credentials and access codes confidential. Please notify Customer Support promptly if you believe that your account or payment method has been used without authorisation.

7. CANCELLATION

You may cancel a recurring subscription at any time using the cancellation method displayed during the subscription journey, in the confirmation message or on the relevant Service. Depending on the Service, this may include an online cancellation function, an SMS keyword or contacting Customer Support.

Cancellation stops future renewals. Unless applicable law or the purchase information states otherwise, access may continue until the end of the already-paid billing period. Please retain any cancellation confirmation for your records.

8. REFUNDS AND BILLING QUERIES

Refund requests and billing disputes are assessed individually in accordance with applicable consumer law, payment-provider or mobile-network requirements and the circumstances of the case. Nothing in these Terms limits any mandatory right to a refund.

To help us investigate, please provide the mobile number or email address used for the Service, the charge date and amount, and any relevant supporting information. Approved refunds are processed through an appropriate available payment method. Processing times may depend on your bank, mobile operator or payment provider.

9. CUSTOMER CARE AND COMPLAINTS

Our Customer Care Team can assist with access, cancellation, billing, refunds and complaints. You can contact us at productsupport@goplaybay.com or through our Contact Us form.

We aim to acknowledge and investigate complaints promptly. Where a complaint cannot be resolved immediately, we may request additional information and will provide an update once the review is complete.

10. VULNERABLE CUSTOMERS

We seek to treat all customers fairly and to provide reasonable additional support where a customer may be vulnerable because of personal circumstances, disability, health, age, financial difficulty, language needs or another relevant factor. Customers, carers or authorised representatives may contact Customer Support to request appropriate assistance.

11. ACCEPTABLE USE

You must not use the Services to:

• break any applicable law or infringe another person’s rights;
• attempt unauthorised access to accounts, systems, networks or data;
• introduce malicious code, disrupt the Services or bypass security controls;
• copy, scrape, resell or commercially exploit content without permission;
• misrepresent your identity or payment authority;
• use the Services in a fraudulent, abusive or harmful manner.

We may restrict or suspend access where reasonably necessary to protect users, rights holders, the Services or legal and regulatory compliance.

12. ONLINE SAFETY & AGE RESTRICTIONS

Playbay is committed to providing a safe and responsible digital environment and periodically reviews the Services against applicable online-safety requirements, including the UK Online Safety Act 2023 where relevant.

GoPlayBay is a provider-controlled digital content and entertainment service. The Services are not intended to operate as a user-to-user service or public search service. Unless a particular Service expressly states otherwise, users cannot:

• upload, publish or share content for other users to access;
• send messages to or communicate directly with other users;
• create public profiles, forums, chat rooms or public listings;
• submit public reviews or user-generated material;
• use the Service as a public internet search engine.

Pornographic content is not permitted on the Services. Content offered by us is selected and controlled by Playbay or its authorised content suppliers. Where content or a purchase journey is intended for adults, an appropriate age notice or eligibility requirement will be displayed.

Users may report safety concerns, inappropriate content, suspected misuse or unauthorised access through Customer Support. We will review credible reports and take proportionate action where appropriate.

If the features or functionality of a Service change, we will reassess the applicable online-safety requirements and update our controls and documentation where necessary.

13. INTELLECTUAL PROPERTY

The Services and their software, designs, branding, text, graphics, games, videos, audio and other material are owned by or licensed to Playbay and are protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to access the Services for lawful personal use.

You may not reproduce, modify, distribute, publish, reverse engineer, sell, license or otherwise commercially exploit any part of the Services unless expressly authorised in writing or permitted by mandatory law.

14. PRIVACY AND COOKIES

We process personal data as described in our Privacy Policy. The website may use necessary cookies and, where permitted and subject to your choices, analytics or other optional technologies. Cookie information and controls are provided through the website’s consent interface and Privacy Policy.

15. SERVICE AVAILABILITY AND SECURITY

We use reasonable technical and organisational measures to protect the Services. However, internet and mobile services cannot be guaranteed to be uninterrupted, error-free or compatible with every device or network. Availability may be affected by maintenance, updates, network conditions, device settings, licensing restrictions or circumstances beyond our reasonable control.

16. THIRD-PARTY SERVICES AND LINKS

The Services may rely on mobile operators, payment providers, hosting providers, content licensors or other third parties. Their own terms may apply to services they provide. External links are provided for convenience, and we are not responsible for third-party websites or services that we do not control.

17. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence. Your mandatory consumer rights remain unaffected.

To the extent permitted by law, we are not liable for indirect or consequential losses, loss caused by circumstances beyond our reasonable control, or loss arising from misuse of the Services, incompatible equipment or failure to follow reasonable instructions.

18. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Services, law, regulation, security or business practices. The current version will be published on this page with its latest update date. Where required, we will provide additional notice before a material change takes effect.

19. GOVERNING LAW

These Terms are governed by the laws of the Netherlands. This choice does not deprive consumers of mandatory protections available under the law of their country of residence. Any dispute may be brought before a court that has jurisdiction under applicable law.

20. CONTACT

Questions about these Terms may be sent to productsupport@goplaybay.com or submitted through our Contact Us form.